Job openings for customer care executive in shimla

Required Customer Service Associates for a renowned BPO for various Domestic & International processes.
Will be critical to ensure customer satisfaction and resolving all query tickets in a timely manner as per defined TAT and SOPs.
Addressing customer's query and providing a satisfactory resolution and closing tickets smoothly
Escalating matters, to Team Leads as per requirement and ensuring the query loop is closed successfully
Preparing database, MIS and uploading call logs, timely and accurate updating of data, details in Customer Service software
Participating in all mandatory Product & Process Trainings to enhance performance and efficiency

Required Candidate profile:-

Min 12th passed.
Local candidates from Shimla or Himachal Pradesh preferred
Both Male & Females preferred
Good Written & Oral Skills
should have sound knowledge of MS office & basic computer skills

Perks and benefits: Cab Facilities, Incentives, Bonus

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