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Required Customer Service Associates for a renowned BPO for various Domestic & International processes.
Will be critical to ensure customer satisfaction and resolving all query tickets in a timely manner as per defined TAT and SOPs.
Addressing customer's query and providing a satisfactory resolution and closing tickets smoothly
Escalating matters, to Team Leads as per requirement and ensuring the query loop is closed successfully
Preparing database, MIS and uploading call logs, timely and accurate updating of data, details in Customer Service software
Participating in all mandatory Product & Process Trainings to enhance performance and efficiency
Required Candidate profile:-
Min 12th passed.
Local candidates from Shimla or Himachal Pradesh preferred
Both Male & Females preferred
Good Written & Oral Skills
should have sound knowledge of MS office & basic computer skills
Perks and benefits: Cab Facilities, Incentives, Bonus
|Experience||0 - 4 Years|
|Salary||1 Lac 25 Thousand To 4 Lac P.A.|
|Industry||Front Office / Reception/Computer Operator/Assistant|
|Qualification||Higher Secondary, Vocational Course, Diploma, Other Bachelor Degree|
|Key Skills||Customer Care Representative Customer Support Representative Customer Care Executive International Voice Process domestic voice process blended process Chat Process|
Renowned International BPO based out of Shimla, Himachal Pradesh.
|About Company||We are hiring for Customer Care Executive for a renowned BPO based out of Shimla, Himachal Pradesh. The Company is a very old and established Organization housing numerous Domestic & International processes employing thousands of competent young BPO Professionals, Currently we are hiring candidates for premium International Processes offering exciting work profile and competitive packages.|